Terms & Conditions

UPLOAD ARTWORK

For the fastest, most efficient artwork processing, please submit art via the Upload Artwork Files section on our website. DO NOT attach artwork files to emailed purchase orders and vice versa. Factory is not responsible for any server malfunction that affects receipt. Factory is also NOT responsible for omitted information on the order. All documents received after 2:00pm MST will be counted as received on the next business day.

FILE PREPERATION

Graphic Dimensions are subject to change without notice. Consult website or contact Customer Service for graphic template. Documents must be created and sent at 100% of final size, print ready, and require no file manipulation or additional charges may apply.

We reserve the right to make slight alterations in graphics to adapt to out imprinting processes. Some thin lines or small shapes not reproduce at the thickness or size submitted. Multi-color close-registration imprints are not available on all products.

IMPORTANT

Convert all text to outlines, paths or curves to ensure exact duplication of a typestyle.

We reserve the right to delay or reject any order based on the quality of artwork received. Alterations to artwork will result in a necessary proof approval and may delay production time.

ERRORS

We cannot be responsible for errors resulting from copy that was received or approved incorrectly.

TYPESETTING

Our normal art setup charge includes 4 lines of copy, if applicable. If a specific font is required, the name of that font must be noted on your P.O. If we do not have the font, the type will be reset using a standard font or one that matches as closely as possible.

REPEAT ORDERS

For exact repeat orders within 2 years of original order, there are no setup charges. Any artwork older than 2 years must be resubmitted. Proofs and therefore proof approvals are required on all orders and repeat orders.

*** ANY ARTWORK ALTERED IN ANY WAY IS NOT CONSIDERED A REPEAT ORDER ***

ELECTRONIC PROOFS

Proofs are provided to customer electronically via email. Additional proofs may incur a minimum proof revision charge of $18.00 each, plus and additional design time. Proofs are a mandatory part of our production process and cannot be waived. Proof approvals must be submitted before production will begin. All proof approvals received after 4:00pm MST will be counted as received on the next business day. Production time begins after the proof approval is received.

PMS COLOR MATCHING

WE CANNOT GUARANTEE PMS COLOR MATCHING.

If you would like to match a specific PMS color it must be specified on your P.O. And when sending in artwork. Your artwork will then be optimized through our 4-Color processing printing, to resemble your PMS color as close as possible. If your artwork requires a very specific match, please request a PMS test sample. (See Below)

TEST COLOR SAMPLE

For the most accurate representation of print quality and image resolution, we recommend requesting a Test Sample. A section of the art is printed at 100%. Please state on your P.O. That your are requesting a Test Sample, so it will be recorded on your order. The first Test Sample is available at no charge, customer to pay freight. Each additional Test Sample is $20.00 plus freight.

EMAILED ORDERS

Art files and P.O.’s may be emailed to admin@designmarketing.ca. All documents received after 2:00pm MST will be counted as received on the next business day.

RUSH ORDERS

Rush Service is available and requires a prior approval by the factory. Contact Customer Service for availability. All documents received after 2:00pm MST will be counted as received on the next business day. Same-Day Service is not available.

STANDARD RUSH CHARGES

Subtract 1 business day from standard lead time = $75.00

Subtract 2 business days from standard lead time = $125.00

SUBSTITUTIONS

Due to unavoidable style modifications and enhancements, products of comparable cost and style for those illustrated in this catalog may be substituted. We reserve the right to withdraw any product offering without prior notification.

ORDER CANCELLATIONS

Customer is responsible for all labor and material costs incurred prior to cancellation and will be billed accordingly. $50.00 for cancellation after the graphic proof is approved.

ORDER CHANGES

No graphic or product manufacturing changes will be accepted after final approval.

All orders must be prepaid until credit terms are established. We accept Visa & MasterCard. All new Customers are required to prepay.

Credit Application is available on our website

TRADEMARKS

Artwork shown in the catalog is for illustrative purposes only. By submitting order and artwork to the Factory, the customer represents that the use or display of artwork will not violate applicable laws or client restrictions and hereby holds the Factory harmless.

SHIPPING

F.O.B. Edmonton Alberta, View website, www.design2marketing.ca, for shipping information and packaging dimensions.

WARRANTY

All products are designed to provide the user with a cost effective and durable product. Unless otherwise stated on individual catalog page, standard labor warranty warrants product against defects in material and workmanship. All indoor graphics have a one year warranty. All outdoor graphics have a 90 day warranty. Warranties do not cover damage due to accidents, abuse or normal wear and tear. Design Marketing products found to be defective will be replaced or repaired at factory’s discretion.

CLAIMS/RETURNS

Any damages or discrepancies must be reported within 48 hours or receipt of merchandise. Factory reserves the right to not honor any claims not reported within 48 hours. Returns will not be accepted after 30 days and cannot be returned without prior authorization from factory. Returns may be subject to a 15% restocking fee. Contact Customer Service for additional Claims/Returns processing information.